Delivery Information

Our chosen courier is Royal Mail. Please allow between 24-72 hours for your delivery to be processed.

For international orders, please consider customs fees and times as we are not responsible for this.

Estimated Delivery Times:

UK: Next working day from dispatch.
Europe: 3-5 working days from dispatch.
Rest of World: 5-7 working days from dispatch.

UK ORDERS

Royal Mail 1st Class - £2.50

INTERNATIONAL ORDERS

Europe: Royal Mail International Tracked & Signed - £6.50
Rest of World
: Royal Mail International Tracked & Signed - £9.65-9.90

If you'd like to find out more regarding shipping pricing and why we charge what we charge - please see the Royal Mail website for information.

RETURNS

We accept returns of unwanted and unused within 14 days of receipt. For full information regarding returns and exchanges, please check our returns policy here.

DELIVERY OF YOUR SHIPMENT

There will be a minimum of one delivery attempt made.

In the event no one is available to receive the parcel one of three things will happen to the package:

  • Card is left and the parcel is left with a neighbour;
  • Card is left and the parcel is left with local collection point or Post Office;
  • Card is left requesting consignee to contact the delivery partner to arrange re-delivery.

ACCURATE ADDRESS INFORMATION

Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your House, flat, apartment, suite, unit or room number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.

ITEMS NOT RECEIVED?

An item is classified as lost by Royal Mail when it is missing for:
7 working days in the UK
30 working days for delivery to Europe
35 working days for the rest of the world.

Please allow for these timescales to pass then we can investigate further. During very busy periods we may incur delays and we will keep you informed.

DAMAGED OR LOST PACKAGES

If your package is lost or damaged, please contact us as soon as possible at cs@jouskacosmetics.co.uk so that we can work with you to resolve the issue. We request that you check with all family members, co-workers, neighbours, or any other person that may have accepted or stored the package before reporting that it is lost or missing.